Q: I am calling from outside of the U.S. How can I reach you?
For Europe, Australia & New Zealand, please call 313-565-8888 ext. 4146 and ask about the Big Easy Cruise.
Q: Can I book shore excursions like I would on other cruises?
Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about six weeks prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, restaurant reservations, spa appointments, internet packages, etc.
Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.
In addition, you will be able to book these activities through the Holland America Navigator App that can be downloaded directly to your smartphone. For more information on the Navigator App, please click here.
Q: Are children allowed to cruise?
We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.
Q: What hotel is recommended for the night before the cruise?
We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms as a special group rate for guests on the nights leading up to the cruise. Check back for updates on our official pre-cruise hotel.
Q: Is internet service available and how much does it cost?
Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 6 weeks prior to the sailing. Please refer to the Holland America Line’s website for the details.
Q: Can we bring alcohol, soda, and water onboard? And, if so, how much of each?
Alcohol: StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Holland America Line’s website for the details.
Soda & Water: StarVista LIVE abides by the applicable cruise line’s soda and water policy. Please refer to the Holland America Line’s website for the details.
These policies are subject to change at any time without notification. For more information please contact Holland America Line directly.
Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?
The overall dress theme for the cruise is “smart casual.”
Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.
Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.
More information on nightly themes will be released approximately 6 weeks prior to sailing and will be listed on our website.
Q: Can I change my traveling companion?
You may change your traveling companion up until final payment free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email acknowledging any changes. Please send your emails to firstname.lastname@example.org.
Q: Are there payment plans available?
We offer an easy, monthly payment plans to pay for your cabin for the Big Easy Cruise. To view payment plans details, including paying with Uplift, click here.
StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.
*All payments are non-refundable
Q: What does the price of the Big Easy Cruise include?
In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Line Cruise are included, which includes but is not limited to meals including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.
The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.
Holland America Line does offer drink packages. Please check the Holland America Line site for more information.
Q: Are the stateroom amenities & services on a StarVista LIVE cruise the same as those advertised on the cruise line’s website?
StarVista LIVE operates as a charter company contracting with the cruise lines up to two years in advance. Standard stateroom amenities (i.e. robes, yoga mats, sound systems, priority embarkation, etc.) are included as part of the StarVista LIVE cruise. These amenities and services are subject to change. The cruise lines occasionally offer new retail booking promotions (i.e. onboard credit, free internet, drink packages, dining packages, etc.) as enhanced amenities during certain periods of time for some cabin types. Unfortunately, not all the same promotional amenities and services options are available to StarVista LIVE under our contracted agreement and therefore we do not offer them as a standard part of the price of our cabins. If you have questions regarding the amenities and services included with a particular stateroom category, please call our office prior to booking your cabin for confirmation.
Q: What is StarVista LIVE's cancellation policy?
All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Once you receive your booking confirmation, a link will be provided to purchase Travel Protection from Travel Insured.
Q: Can I pay on any day other than the 1st of the month?
The first of the month is the only day in which payments can be made.
Q: What do I have to do to qualify for “Alumni” status?
Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.
If you booked online and need your alumni discount applied to your reservation please email email@example.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation.
Q: Are there special rates for military personnel and who is eligible?
We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID. Please email this to firstname.lastname@example.org after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.
Q: If the cabin category I want to book is sold out how can I get on the Wait List?
If a particular cabin category is sold out, we encourage you to join our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.
If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.
Q: Can I use my (Mariner’s Society, Crown and Anchor, Captain’s Club) earned perks? Can I gain points for this sailing?
Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that you are trying to redeem perks on this full-ship charter.
Q: How are events scheduled in the various venues and how does that affect waiting in line?
Each night, we schedule shows in The Mainstage, at 6:30 pm and 9:00 pm, respectively. We also schedule additional performances and events in a number of other venues.
We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Get a glimpse of the Big Easy Cruise schedule by clicking here. Please note that the 2023 schedule will not be available until mid-October 2023.
Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.
Q: Am I guaranteed access to all shows onboard?
Guests have the opportunity to attend their designated color-coded shows in The Mainstage. Our main evening shows, approximately 6:30 pm and 9:00 pm respectively allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of the Big Easy Cruise schedule by clicking here. Please note that the 2023 schedule will not be available until mid-October 2023.
Q: Will I have a chance to get an autograph or picture with the artists?
The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.
Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.
Q: Will the entertainers be onboard the whole time?
Many of our artists will be onboard the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.
Paperless Documents & Online Check-In
Q: Is there an easy, online option for check-in?
Per Holland America Line, all guests must check-in online for the Big Easy Cruise. You will be sent a unique booking number approximately 6 weeks before the cruise. Once you have this, log in to hollandamerica.com to check in online. After you complete your online check-in, all guests must complete the Vaccine Attestation, accept the Passage Contract and Risk Acknowledgment forms and complete the online check in at least 72 hours before embarkation. You also must complete the pre-cruise Health Questionnaire (available 72-24 hours before you embark the ship) as part of the online check-in process. You’ll be asked to reconfirm your answers when arriving at the port. This questionnaire, your boarding pass and your check-in time will be available on the Navigator App.
Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?
If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled. If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.
Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.
If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.
Q: What if I cannot check-in online?
If you are unable to check-in online for any reason, please call our reservationists
Q: What type of identification will I need to board the ship?
For United States Citizens: A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov
Passport cards are not acceptable for this charter.
For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.
Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.
Q: Should I have my passport book on me at all times the day of embarkation and disembarkation?
You should have your passport book on your person at all times for embarkation and disembarkation.
Q: How do I purchase Travel Protection?
You can contact our provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com. Be sure to mention your trip dates and that you are traveling on a StarVista LIVE cruise.
Q: What does Travel Protection offer?
Travel Protection can help protect you and your travel investment and can help provide coverage for unforeseen circumstances during your trip. Plans include coverages for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. We encourage you to contact our provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to find a plan that works for you.
Q: How much does Travel Protection cost?
The cost for your Travel Protection plan is dependent upon several factors, which may include your per-person trip cost, your place of residence, and your age. We encourage you to contact our provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to review plan options and related costs.
Q: If I have not purchased Travel Protection for my cruise, can I still do so?
Yes, you can contact our provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to see what plans are still available for you. You can also log into your StarVista LIVE account, go to My Reservations, and a button will appear with more information on how to get a travel protection quote.
Q: I have a walking disability or other handicap, what do I do?
Guests on our 2023 sailing with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before August 30, 2023.
Q: I require a handicap accessible room, are any available?
Guests who require a handicap accessible room should give our office a call to check availability and book directly with one of our helpful reservationists. Please have appropriate documentation available to confirm your booking need. Please note we have a limited amount of handicapped accessible rooms, so inquire early. A waitlist will be available in the event that all of our handicapped accessible rooms are sold out.
Q: Is the boat handicap accessible?
Accessibility information can be found through Holland America Line.
Q: Is there a cabin that can accommodate 4 people?
The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?
Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate, we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.
Q: Can I get an upgrade?
You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at (855) 923-7222 and we can add your name to the Wait List. If one opens up, we will notify you and you will be charged the difference in cost.
Join our mailing list for exclusive presale offers and information on our upcoming sailing.
Q: I can’t go this year, but when can I book for next year?
Next year’s cruise will open for public sale shortly after this year's cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.
Q: Does StarVista LIVE work with Travel Agents?
StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort. For more information visit the Travel Agent page on our website.
Q: Where can we smoke on the ship? Can I smoke on my verandah?
The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.
For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.
Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.
Q: Is it possible to get married while onboard the cruise?
While we often conduct vow renewal ceremonies onboard our cruise, we cannot offer opportunities for wedding ceremonies at this time. Guests are welcome to choose to get married on land at a port of call during the sailing, but this is not something that StarVista LIVE or the cruise line is able to assist with. Congrats to you and yours!
Q: What type of noise can I expect to hear from my cabin?
If your stateroom is close to one of our main venues, you may be able to hear performances. Please be advised that some performances occur past 10 PM. Cabins near stairwells, the main dining room, and the pool can also be subject to operational sound.
Q: What is the cruise itinerary?
|Saturday||11.04.23||Fort Lauderdale, FL, USA||4:00 PM|
|Monday||11.06.23||New Orleans, LA||5:00 PM|
|Tuesday||11.07.23||New Orleans, LA||6:00 PM|
|Thursday||11.09.23||Cozumel, Mexico||12:00 PM||11:00 PM|
|Saturday||11.11.23||Fort Lauderdale, FL, USA||7:00 AM|
*Ports of call subject to change
Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?
StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those Guests staying the night before the cruise in our pre-cruise hotel listed on our website, StarVista LIVE offers fee-based luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Simply bring your luggage down to the lobby and transportation helpers will assist you loading your luggage into our ground transportation and deliver to the terminal. That’s it! Your luggage will be delivered to your stateroom on the ship. Please check back at a later date for more information and pricing.
Q: From Which Terminal Are We Sailing?
We typically post the departure terminal approximately six weeks before the sailing. Please check back on our website on or around six weeks before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.
Health & Safety Protocols
Q: Will a COVID-19 vaccination be required for the Big Easy Cruise 2023?
For the 2023 Big Easy Cruise, we highly recommend that every guest is fully vaccinated for COVID-19 and boosted (if eligible) at time of sailing. For an individual to be considered fully vaccinated, at least 14 days must have passed after the administration of the last dose in their primary vaccine series.
In addition, we will require every guest to provide evidence of a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 3 days of embarkation, regardless of vaccination status.
Should any guest be unable or unwilling to provide proof of a valid COVID-19 vaccination for our 2023 sailing, they will be required to provide the negative 3-day test prior to embarkation plus they may be subject to additional health and safety protocols.
Q: What is considered an approved COVID-19 vaccination?
Proof of vaccination must be in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination. The vaccination record submitted must show that the guest is fully vaccinated. This means that the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series), and that the guest has received the final dose at least 14 days before sailing.
Acceptable proofs of full vaccination include: COVID-19 vaccination card (original card only; no photocopies accepted); digital COVID-19 certificate (QR code acceptable); or record of COVID-19 vaccination from a healthcare provider including original digital email notification, personal electronic health record, or government Immunization information system (IIS) record.
Q: Do I need a Booster Dose?
We strongly encourage all people to receive a booster dose as soon as they are eligible. Boosters strongly protect against infections, severe illness, hospitalization and death.
Boosters may be required by certain health authorities on the itinerary or required on specific voyages. New vaccination entry requirements can change without notice, so we encourage all guests keep their vaccination status up to date.
Q: Am I still considered fully vaccinated if I did not get a booster shot?
Yes – guests are still considered fully vaccinated with completion of a primary vaccination series at least 14 days before embarkation.
Q: How and when can I provide proof of COVID-19 vaccination?
Prior to the cruise departure, vaccinated guests will attest that they have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination.
Original proof of vaccination will be checked at cruise check-in and should clearly show the guest’s name on the vaccination card matching their photo ID, the dates of vaccine doses, and the name of facility administering the vaccination. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination.
Information provided will be subject to Holland America’s privacy notice on www.hollandamerica.com, and shared only as needed with Holland America Line personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.
Q: If I am vaccinated, do I need to take a COVID-19 test prior to boarding?
ALL guests, regardless of vaccination status, are required to produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 3 (three) days of their embarkation. It’s critical that you have your negative, medically observed, test results with you upon your arrival in order to board the Big Easy Cruise 2023 sailing. We will not be able to accommodate guests without proof of a negative, medically observed, test.
Guests that travel to the US for this cruise should also ensure they understand requirements for traveling to and from their home country (including air travel procedures).
Q: What is considered 3 days prior to my cruise’s departure?
The 3-day period is 3 days before your cruise’s departure. The 3-day timeframe provides you with more flexibility than a 72-hour timeframe. By using the 3-day window, your test validity does not depend on the time of your embarkation or the time of the day that your test was administered. For example, if your cruise departure is 4:00 PM on a Saturday, you may board with a negative, medically observed, viral COVID-19 test that was administered any time on the prior Wednesday or after.
Q: What if I don’t receive my test results back in time?
If a guest brings proof of testing without results to the pier, StarVista LIVE will make our best effort to provide a limited number of tests at the pier at an additional charge. Please note, guests who arrive without proof of testing or a negative test result will experience a delayed embarkation, additional testing fees and risk denied boarding.
Q: Is a home/self-test acceptable?
Guests may use a medically observed self-test (sometimes referred to as home test) that meets the following criteria:
Only medically observed self-tests will be accepted. The test must be a SARS-CoV-2 viral test (nucleic acid amplification test [NAAT] or antigen test) with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA). Please note, antigen tests are also accepted for fully vaccinated guests.
Additional Home Test criteria: The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection. Some FDA-authorized self-tests that include a telehealth service may require a prescription.
The telehealth provider must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of acceptable proof of a negative, medically observed, viral COVID-19 test.
Q: What if I test positive for COVID-19 in my pre-travel COVID-19 test prior to boarding the ship?
Guests who test positive for COVID-19 will not be permitted to board, together with their family members and close contacts, and should not travel to the ship.
Q: Will I still need a pre-cruise test before embarkation if I have recently recovered from COVID-19?
All guests, regardless of recent recovery, are required to take a medically observed, pre-cruise test in the 3-day time frame. If guests test positive on their 3-day test AND tested positive 8-90 days prior to embarkation, they should be ready to show evidence of their positive COVID-19 viral test (Antigen or PCR) laboratory results at embarkation as well as a Documentation of Recovery.
Documentation of Recovery consists of the following:
- Paper or electronic copies of the positive viral test result from a certified laboratory (dated no more than 90 days ago), or
- A valid digital COVID-19 Certificate (DCC) or a document issued by a health or government authority showing confirmed previous infection.
Please note that you may be subject to additional testing at the pier and evaluation by the ship’s medical staff.
Q: Do I need to send you my vaccine card and test results in advance?
We encourage vaccinated guests to use VeriFLY, a secure, free digital health application that allows them the ability to easily upload required pre-embarkation information, like their proof of vaccination and negative COVID-19 test results. Completing these tasks before check-in will make embarkation a faster and more seamless experience.
Q: I require oxygen or dialysis. Can I sail on the 2023 Big Easy Cruise?
Yes, we are now able to allow guests using oxygen concentrators or undergoing peritoneal dialysis on our 2023 Big Easy Cruise.
Q: Do I need to wear a mask on the cruise if I am fully vaccinated?
Masks on board are recommended but not required indoors or outdoors*. We highly recommend guests wear a mask in the World Stage and other entertainment areas, casino, spa treatment rooms, Club HAL and during other congregate events. Masks may be required in terminals where local laws take priority.
Masks may be required in terminals where local laws take priority or upon circumstances beyond our control to meet government mandates should they occur.
When going ashore guests must be prepared to follow all local guidance regarding masks and physical distancing. The status of local guidelines will be shared with guests prior to disembarkation at the destination.
Health experts advise that guests use a higher-grade mask while indoors (such as KN95 or surgical masks) that have two or more layers, completely cover the nose and mouth, fit snuggly against the side of the face and have a nose wire. Please note that visors and face shields will not be accepted as a substitute for a face mask. Holland America Line will be providing complimentary surgical mask(s) on board with replacements available upon request.